Call Handling
Perfectly Managed



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We are experienced professionals who understand that IT services is changing, and are true partners who care about your success. Our team provides a consultative approach on emerging technology.

What Our Answering Service Can Do For You
Discover how our professional answering service can transform your business operations

Answer Calls 24/7, Day or Night
Never miss a call again with our round-the-clock live answering service. We ensure every call is answered quickly and professionally, even outside standard business hours.

Virtual Receptionists Based in the US
Connect with our team of US-based virtual receptionists who deliver friendly, professional service, seamlessly blending into your business operations.

Full-Service Call Handling
We do more than take messages—manage inbound calls, book appointments, transfer calls, and provide tailored support to meet your needs.

Bilingual Support for Broader Reach
Serve a wider audience with our English and Spanish-speaking operators. Break language barriers and connect with more customers effortlessly.

Capture Leads & Grow Your Business
Turn inquiries into opportunities with our lead capture and client intake services. We ensure every potential customer is handled with care and professionalism.

Affordable, High-Quality Service
Get premium call answering services without the high cost. We deliver exceptional quality at a price that fits your budget.

Focus on What Matters Most
Outsource your call answering to us and let your team concentrate on their core responsibilities, free from interruptions.

Personalized Call Solutions
Create a unique customer experience with customized greetings and call-handling scripts designed specifically for your business and industry.

Build a Professional Brand Image
Enhance your business reputation with our dedicated answering service. Whether you’re a small team or a home-based business, we help you shine.

Answer Calls 24/7, Day or Night
Never miss a call again with our round-the-clock live answering service. We ensure every call is answered quickly and professionally, even outside standard business hours.

Virtual Receptionists Based in the US
Connect with our team of US-based virtual receptionists who deliver friendly, professional service, seamlessly blending into your business operations.

Full-Service
Call
Handling
We do more than take messages—manage inbound calls, book appointments, transfer calls, and provide tailored support to meet your needs.

Bilingual Support for Broader Reach

Capture Leads & Grow Your Business
Turn inquiries into opportunities with our lead capture and client intake services. We ensure every potential customer is handled with care and professionalism.

Affordable, High-Quality Service
Get premium call answering services without the high cost. We deliver exceptional quality at a price that fits your budget.

Focus on What Matters Most
Outsource your call answering to us and let your team concentrate on their core responsibilities, free from interruptions.

Personalized Call Solutions
Create a unique customer experience with customized greetings and call-handling scripts designed specifically for your business and industry.

Build a Professional Brand Image
Enhance your business reputation with our dedicated answering service. Whether you’re a small team or a home-based business, we help you shine.

Let Us Ensure Your Customers Stay Delighted
Let Us Ensure Your Customers Stay Delighted
Allow us to ensure your customers remain delighted. With dependable and expert assistance, we’ll help you provide outstanding service that keeps them loyal.
87% of businesses focusing on enhancing customer experience see a rise in their revenue.
96% of consumers consider customer service crucial when deciding their loyalty to a brand.
Exceptional service builds trust, drives satisfaction, and turns customers into lifelong advocates for your brand.
Medical Answering Service
With extensive experience, our medical answering services are customized to meet the unique needs of doctors and healthcare organizations. Our HIPAA-compliant service offers 24/7 coverage, handling urgent medical calls and after-hours inquiries with precision and care. Whether it’s scheduling appointments, providing patient support, or managing emergency situations, our highly trained professionals ensure seamless communication between healthcare providers and their patients.
We understand the critical nature of medical communication, which is why our team is equipped to handle sensitive information with the utmost confidentiality and professionalism. Our services are designed to enhance patient satisfaction by ensuring no call goes unanswered, while also reducing the administrative burden on medical staff.
Legal Answering Service
Whether you’re a solo attorney or part of a large law firm, we’re committed to acting as an extension of your team. Our legal answering service guarantees you never miss a client call, whether you’re in court, in meetings, or occupied with other case-related tasks. We understand that in the legal profession, every call is critical, and timely communication can make all the difference in building trust with your clients and advancing your cases.
Our highly trained virtual receptionists are skilled in handling legal inquiries with professionalism and discretion. They can assist with intake forms, schedule consultations, provide case updates, and even forward urgent matters directly to you or your team. With customizable call scripts and protocols, we ensure that every interaction aligns with your firm’s standards and reflects your brand’s professionalism.
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CLIENTS
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customer Testimonial
We care about our customers experience too

Karla Lynn
Retail Manager

Tomas Campbell
Clinic Coordinator

Robert Ocampo
SaaS CEO
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Pro on Duty FAQs
Our expert answering service offers tailored greetings, call routing, screening, appointment booking, lead qualification, client intake, virtual receptionist support, and more.
Our expert answering service seamlessly integrates into your business, managing customer calls with the professionalism and care your clients deserve.
Our virtual receptionist service provides flexible coverage, including weekends and evenings, with 24/7/365 availability.
Yes, appointment scheduling is included in our answering services.
Yes, we offer message taking and delivery services. Message delivery is a key part of our operations, as we focus on meeting our clients’ unique needs. We provide flexible delivery options, allowing you to receive updates instantly or at your preferred intervals—every 30 minutes, hourly, or daily.
All our agents undergo 3 weeks of intensive training before handling live calls. They are tested, monitored for quality assurance, and receive ongoing training to ensure excellence.
We serve a wide range of industries, such as healthcare, legal, real estate, construction, transportation, and many others.
Yes, our bilingual agents are fluent in both Spanish and English, assisting your callers in their preferred language.
Yes, our pricing plans and services are tailored to grow alongside your business needs.
The onboarding process includes collaborating with you to create custom greetings, define call-handling protocols, and set up feedback systems for you and your customers.
contact us
Contact Us for a Free Answering Service Consultation
We are experienced professionals who understand that IT services is changing, and are true partners who care about your success. Our team provides a consultative approach on emerging technology.
United State
7950 NW 53rd St #337,
Miami, FL 33166
Sales Office Hours
Monday to Friday
From 9:00 AM to 5:00 PM
Email: sales@proonduty.com