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Call Handling Never Miss a Call Get Started Never Miss a Call Get Started Your Calls,
Perfectly Managed Never Miss a Call Customer Service, Done Right Get Started

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We are experienced professionals who understand that IT services is changing, and are true partners who care about your success. Our team provides a consultative approach on emerging technology.

About Us
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What Our Answering Service Can Do For You

Discover how our professional answering service can transform your business operations

Answer Calls 24_7, Day or Night

Answer Calls 24/7, Day or Night

Never miss a call again with our round-the-clock live answering service. We ensure every call is answered quickly and professionally, even outside standard business hours.

Virtual Receptionists Based in the US

Virtual Receptionists Based in the US

Connect with our team of US-based virtual receptionists who deliver friendly, professional service, seamlessly blending into your business operations.

Full Service

Full-Service Call Handling

We do more than take messages—manage inbound calls, book appointments, transfer calls, and provide tailored support to meet your needs.

Bilingual Support for Broader Reach

Bilingual Support for Broader Reach

Serve a wider audience with our English and Spanish-speaking operators. Break language barriers and connect with more customers effortlessly.

Capture Leads & Grow Your Business

Capture Leads & Grow Your Business

Turn inquiries into opportunities with our lead capture and client intake services. We ensure every potential customer is handled with care and professionalism.

Affordable, High-Quality Service

Affordable, High-Quality Service

Get premium call answering services without the high cost. We deliver exceptional quality at a price that fits your budget.

Focus on What Matters Most

Focus on What Matters Most

Outsource your call answering to us and let your team concentrate on their core responsibilities, free from interruptions.

Personalized Call Solutions

Personalized Call Solutions

Create a unique customer experience with customized greetings and call-handling scripts designed specifically for your business and industry.

Build a Professional Brand Image

Build a Professional Brand Image

Enhance your business reputation with our dedicated answering service. Whether you’re a small team or a home-based business, we help you shine.

Answer Calls 24_7, Day or Night

Answer Calls 24/7, Day or Night

Never miss a call again with our round-the-clock live answering service. We ensure every call is answered quickly and professionally, even outside standard business hours.

Virtual Receptionists Based in the US

Virtual Receptionists Based in the US

Connect with our team of US-based virtual receptionists who deliver friendly, professional service, seamlessly blending into your business operations.

Full Service

Full-Service
Call
Handling

We do more than take messages—manage inbound calls, book appointments, transfer calls, and provide tailored support to meet your needs.

Bilingual Support for Broader Reach

Bilingual Support for Broader Reach

Serve a wider audience with our English and Spanish-speaking operators. Break language barriers and connect with more customers effortlessly.
Capture Leads & Grow Your Business

Capture Leads & Grow Your Business

Turn inquiries into opportunities with our lead capture and client intake services. We ensure every potential customer is handled with care and professionalism.

Affordable, High-Quality Service

Affordable, High-Quality Service

Get premium call answering services without the high cost. We deliver exceptional quality at a price that fits your budget.

Focus on What Matters Most

Focus on What Matters Most

Outsource your call answering to us and let your team concentrate on their core responsibilities, free from interruptions.

Personalized Call Solutions

Personalized Call Solutions

Create a unique customer experience with customized greetings and call-handling scripts designed specifically for your business and industry.

Build a Professional Brand Image

Build a Professional Brand Image

Enhance your business reputation with our dedicated answering service. Whether you’re a small team or a home-based business, we help you shine.

Pro-On-Duty-Home

Let Us Ensure Your Customers Stay Delighted

Let Us Ensure Your Customers Stay Delighted

Allow us to ensure your customers remain delighted. With dependable and expert assistance, we’ll help you provide outstanding service that keeps them loyal.

  • 87% of businesses focusing on enhancing customer experience see a rise in their revenue.

  • 96% of consumers consider customer service crucial when deciding their loyalty to a brand.

  • Exceptional service builds trust, drives satisfaction, and turns customers into lifelong advocates for your brand.

Medical Answering Service

With extensive experience, our medical answering services are customized to meet the unique needs of doctors and healthcare organizations. Our HIPAA-compliant service offers 24/7 coverage, handling urgent medical calls and after-hours inquiries with precision and care. Whether it’s scheduling appointments, providing patient support, or managing emergency situations, our highly trained professionals ensure seamless communication between healthcare providers and their patients.

We understand the critical nature of medical communication, which is why our team is equipped to handle sensitive information with the utmost confidentiality and professionalism. Our services are designed to enhance patient satisfaction by ensuring no call goes unanswered, while also reducing the administrative burden on medical staff.

Legal Answering Service

Whether you’re a solo attorney or part of a large law firm, we’re committed to acting as an extension of your team. Our legal answering service guarantees you never miss a client call, whether you’re in court, in meetings, or occupied with other case-related tasks. We understand that in the legal profession, every call is critical, and timely communication can make all the difference in building trust with your clients and advancing your cases.

Our highly trained virtual receptionists are skilled in handling legal inquiries with professionalism and discretion. They can assist with intake forms, schedule consultations, provide case updates, and even forward urgent matters directly to you or your team. With customizable call scripts and protocols, we ensure that every interaction aligns with your firm’s standards and reflects your brand’s professionalism.

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customer Testimonial

We care about our customers experience too

ProOnDuty’s multilingual agents boosted our retail sales by 30%. Their 24/7 customer support is efficient and empathetic. A true partner for growth!

Karla Lynn

Retail Manager
Their healthcare call center team handles sensitive patient data with care. Appointment reminders cut no-shows by 40%. Highly recommend their service!

Tomas Campbell

Clinic Coordinator
Seamless CRM integration and quick issue resolution for our tech startup. Their agents feel like an extension of our team. Outstanding results!

Robert Ocampo

SaaS CEO

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Pro on Duty FAQs

What call handling services does Answering provide?

Our expert answering service offers tailored greetings, call routing, screening, appointment booking, lead qualification, client intake, virtual receptionist support, and more.

Can you integrate with my current business operations?

Our expert answering service seamlessly integrates into your business, managing customer calls with the professionalism and care your clients deserve.

What are Pro On Duty’s service hours?

Our virtual receptionist service provides flexible coverage, including weekends and evenings, with 24/7/365 availability.

Can you handle appointment scheduling for my business?

Yes, appointment scheduling is included in our answering services.

Does Answering offer message delivery services?

Yes, we offer message taking and delivery services. Message delivery is a key part of our operations, as we focus on meeting our clients’ unique needs. We provide flexible delivery options, allowing you to receive updates instantly or at your preferred intervals—every 30 minutes, hourly, or daily.

What training do your agents complete before handling live client calls?

All our agents undergo 3 weeks of intensive training before handling live calls. They are tested, monitored for quality assurance, and receive ongoing training to ensure excellence.

XXX Which industries do you serve?

We serve a wide range of industries, such as healthcare, legal, real estate, construction, transportation, and many others.

Do you offer bilingual answering agents?

Yes, our bilingual agents are fluent in both Spanish and English, assisting your callers in their preferred language.

Does Pro On Duty provide flexible pricing plans?

Yes, our pricing plans and services are tailored to grow alongside your business needs.

How does the onboarding process with your answering service function?

The onboarding process includes collaborating with you to create custom greetings, define call-handling protocols, and set up feedback systems for you and your customers.

contact us

Contact Us for a Free Answering Service Consultation

We are experienced professionals who understand that IT services is changing, and are true partners who care about your success. Our team provides a consultative approach on emerging technology.

Find Your Solution

United State

7950 NW 53rd St #337,
Miami, FL 33166

Sales Office Hours
Monday to Friday
From 9:00 AM to 5:00 PM

Email: sales@proonduty.com

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