Customer Service Solutions Tailored for Your Brand
At Pro On Duty, we don’t just answer calls, we deliver measurable results
Our remote customer service solutions are designed to optimize your operations, reduce costs, and deliver a seamless, professional customer experience. We integrate seamlessly with your business, backed by data.
24/7 Human Customer Service
Always On Duty
Your customers don’t work 9 to 5, and neither do we. Our 24/7 call center provides continuous, human-powered support around the clock. This is more than just answering phones, it’s about providing a responsive and empathetic voice for your brand, day and night.
Your customers don’t work 9 to 5, and neither do we. Our team provides round the clock, human-powered support for your brand.
Why choose our 24/7 remote customer service?
Cost Efficiency
Always Available
Consistent Experience
Cost Comparison: Save Up to 60% Annually
Cost Comparison: Save Up to 60%
Annually
The true cost of an in-office employee goes far beyond their salary. When you factor in benefits, taxes, office space, equipment, and training, the cost of one in-house agent can be significant.
Avoid salaries, benefits, and office costs. Get the same service for less with better results.
In-Office Agent
-
Salary and Benefits:
$75,000+ -
Overhead (Rent, Utilities, etc.):
$10,000+
-
Equipment and Software:
$5,000+
-
Total Annual Cost Per Agent:
$90,000+
In-Office Agent
-
Access to a Dedicated Team:
For less than the cost of one in-house agent - $0 overhead:
equipment, or utility bills for you
-
$0 training costs:
We model agent onboarding and quality assurance
-
Total Annual Cost:
Up to 60% less than an in-house team
Key Metrics and Benefits
Key Metrics
and Benefits
99.9% Uptime
Your customers can always reach a human, eliminating friction.30% Increase in First-Call Resolution
Our trained agents solve more issues on the first contact, boosting client satisfaction.90% Brand Consistency
Maintain a unified tone and style across all communication channels, strengthening brand identity.Real-time Analytics
Gain valuable data from every interaction to continuously improve your service.60% Cost Reduction
Save significantly on salaries, training, and infrastructure.15% Reduction in Wait Times
Integrated systems and skilled agents reduce customer wait times across platforms.70% Customer Retention Rate
Consistent, positive experiences are proven to increase customer retention.24/7 Coverage
We handle all inbound and outbound calls, freeing up your team to focus on core business activities.
Virtual Assistant Services
Your Dedicated Partner
Looking for a more hands-on admin solution? Our virtual assistant services provide personalized support from top hands-on administrative professionals. We handle a wide range of tasks to help your business operate smoothly and efficiently. This powerful form of remote support acts as a true extension of your business.
Need dedicated support? Our team manages emails, scheduling, and specialized tasks—acting as an extension of your business.
How Our Virtual Assistants Drive Your Growth
How Our Virtual Assistants Drive Your Growth
Boost Productivity
Free up your team's time for high-impact tasks. Businesses that delegate tasks to a virtual assistant can increase their team's productivity by up to 40%.Improved Efficiency
Our agile and proactive assistants ensure a fast 2-hour response time to customer inquiries, improving efficiency and satisfaction.No Infrastructure Costs
Get a dedicated team without the need for additional office space, equipment, or software licenses. 40% More Productivity
More time for key tasks.
Faster Response:
Customer replies within 2 hours.
No Infrastructure Costs:
A ready team with no extra expenses.
Omnichannel Solutions at Scale
A Seamless Experience
In today's digital world, customers connect with you across multiple platforms. Our omnichannel customer support solution ensures a consistent and seamless experience across all touchpoints—phone, email, chat, and social media.
Customers connect with you across many platforms. Our omnichannel support ensures a smooth, consistent experience via phone, email, chat, and social media.
What to expect from our Omnichannel support:
Unified Brand Voice
Maintain over 90% consistency in brand voice and messaging across all channels.Reduced Wait Times
Integrated systems and skilled agents reduce customer wait times by up to 15% across platforms.Increased Customer Retention
Consistent and positive experiences are proven to increase customer retention by 70%.Unified Brand Voice
Over 90% consistency across channels.Reduced Wait Times
Up to 15% faster response with integrated systems.Higher Retention
70% increase in customer loyalty through consistent service.
Outsource Your Support Team to Us
You Grow
We take on the entire burden of managing your customer service layer, allowing you to focus on your core competencies—developing products, marketing, and sales.
Our outsourced customer support model is a strategic move for small businesses and startups who value personalized, professional attention.
By delegating your support team to Pro On Duty, you get premium service that sounds like your brand, without the premium price tag.
Outsource Your Support Team to Us
You Grow
Our outsourced support is ideal for small businesses and startups seeking personalized, professional service. We manage your customer service fully, so you can focus on growth. Enjoy premium service that fits your brand—without the high cost.