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Privacy Policy

At Pro On Duty, Corp (“Pro On Duty,” “we,” “our,” or “us”), we are committed to protecting the privacy and security of our clients and users. This Privacy Policy outlines how we collect, use, store, and protect personal data in compliance with:

  • HIPAA (where applicable, under a signed BAA)
  • CCPA (California Consumer Privacy Act)
  • GDPR (General Data Protection Regulation – EU)
  • Other applicable data protection laws

This policy applies to all users of our website, platforms, and services, including businesses in regulated industries.

  • 1. Information We Collect

    • Information You Provide: Contact details, business info, billing data, communications, call/message logs.
    • Information Collected Automatically: IP address, device/browser data, cookies, navigation behavior.
    • Third-Party Data: Information from integrated platforms (e.g., CRMs, scheduling tools).

  • 2. Use of Your Information

    We use your data to deliver services, process payments, improve functionality, communicate updates, ensure compliance, and prevent fraud.

  • 3. Legal Basis for Processing (GDPR)

    We process personal data based on consent, contract performance, legal obligations, and legitimate interests.

  • 4. Compliance with Regulated Industries

    • Healthcare (HIPAA & GDPR): We act as a Business Associate only when required and under a signed BAA. PHI is secured, encrypted, and deleted or returned upon termination.
    • Legal Industry: Confidentiality agreements (NDAs) and restricted internal access are applied.
    • Financial & Insurance: We comply with GLBA, PCI-DSS, and other regulations.

  • 5. Industries We Serve

    We provide services to healthcare, insurance, law, finance, real estate, technology, e-commerce, and more, always adapting to industry compliance needs.

  • 6. Infrastructure Security & Data Protection

    We use encrypted servers, cloud redundancy, advanced firewalls, intrusion detection, role-based access, 2FA, and align with ISO/IEC 27001 and NIST standards.

  • 7. Data Sharing

    We do not sell or rent personal data. Information may be shared only with service providers, legal authorities, or business partners under confidentiality clauses.

  • 8. Data Retention

    We retain personal data for up to 5 years after contract termination, unless law requires longer retention. After this, data is securely deleted or anonymized.

  • 9. Your Rights

    • Under CCPA (U.S.): Right to know, access, delete, and opt out of data sale (we do not sell data).
    • Under GDPR (EU): Right to access, correct, erase, portability, restrict processing, and lodge complaints.

    Requests may be submitted to privacy@proonduty.com.

  • 10. Cookies and Tracking

    We use cookies for functionality, personalization, analytics, and session security. EU users are provided with a GDPR-compliant cookie consent banner.

  • 11. Children’s Privacy

    We do not knowingly collect data from individuals under 18. If discovered, such data will be deleted immediately.

  • 12. Changes to This Policy

    We may update this Privacy Policy. Continued use of our services after changes constitutes acceptance.

  • 13. SMS Consent and Privacy Policy

    We value transparency and compliance with SMS messaging regulations. By opting in to receive SMS communications from Pro On Duty, you acknowledge and agree to the following:

    Purpose of SMS Communications

    • Notifications, updates, and promotions related to our services.
    • Appointment reminders and customer support interactions.

    Sender Identification

    All messages will clearly identify Pro On Duty or its representative.

    Opt-In & Fees

    • By providing your phone number and clicking “Submit,” you voluntarily consent to receive SMS messages from Pro On Duty.
    • Consent is not a condition of purchase.
    • Standard messaging and data rates may apply; message frequency may vary.

    Data Privacy & Sharing

    • Your mobile data will not be sold, rented, or shared with third parties for marketing purposes.
    • Information may only be shared with subcontractors for operational support (e.g., customer service).
    • Opt-in data will not be used for unrelated purposes.

    Opt-Out & Support

    • You can opt out at any time by replying STOP to any message.
    • Reply HELP for customer support.

    For further assistance, contact us at: privacy@proonduty.com

    This SMS Consent and Privacy Policy applies exclusively to SMS communications. By opting in, you confirm your agreement to these terms.

  • 14. Contact Information

    Pro On Duty, Corp

    Email: privacy@proonduty.com

    Phone: +1 (800) 883-5760

    Address: 7950 NW 53rd St #337, Miami, FL 33166, USA