Customer Support
for Healthcare
In healthcare, patient care doesn’t stop after hours.
Patient care doesn’t stop after hours.
Providing compassionate, 24/7 medical call answering service is vital for patient satisfaction and timely care. For clinics, labs, and private practices, managing high call volumes, appointment scheduling, and patient inquiries can overwhelm staff and detract from core patient care.
Key Pain Points in Healthcare
Missed Calls
Losing new patients or missing urgent inquiries after hours.
Staff Burnout
Administrative tasks overwhelming clinical staff.
Inconsistent Communication
Disjointed communication across multiple channels (phone, email).
Compliance Concerns
Ensuring all patient communications are HIPAA compliant.
HIPAA-Compliant Healthcare Solutions
Pro On Duty provides a dedicated healthcare call center and virtual assistant team trained in medical terminology and patient empathy. We act as a seamless extension of your practice, ensuring every patient interaction is handled with professionalism and care.
Our trained healthcare call center and virtual assistants act as your practice’s extension, handling every patient interaction professionally.
- 24/7 Patient Answering
Our 24/7 medical call answering service ensures every patient call is handled promptly, improving patient access and reducing wait times.
Improves access and reduces wait times
- Appointment Scheduling & Reminders
Our virtual assistant services manage your entire scheduling process, from booking appointments to sending automated reminders.
Managed end-to-end
- Secure & Compliant Support
We provide HIPAA-compliant call center services, ensuring all patient data is handled with the highest level of security and privacy.
Protecting patient data
- Omnichannel Patient Support
Manage patient inquiries across phone, email, and chat from a unified platform, providing a seamless patient experience.
Support across phone, email, and chat
Results You Can Measure
Increase Patient Acquisition by 25%
by capturing every new patient inquiry.
Reduce Staff Overload by 40%
by delegating administrative tasks.
Boost Appointment Attendance by 30%
with automated reminders.
"Partnering with Pro On Duty was a game-changer."
"Our staff is no longer overwhelmed with calls, and we've seen a noticeable improvement in patient satisfaction. Their 24/7 service means we never miss a call, and their team is so empathetic."
–Dr. Anna S., Clinic Director