E-commerce Customer Support and Call Center Services
In the world of e-commerce, customer questions don’t stop after checkout.
Customer questions don't stop after checkout.
Customers expect instant answers about their orders, returns, and products. Providing 24/7 e-commerce customer support can be the difference between a satisfied, repeat customer and an abandoned cart.
Key Pain Points in E-commerce and Retail
High Cart Abandonment
Customers abandoning carts due to unanswered questions.
Order Inquiries
Overwhelmed by repetitive questions about order status and tracking.
Inefficient Returns
A frustrating returns process that damages brand reputation.
Seasonal Peaks
Lacking the support to handle surges in volume during holidays.
Our E-commerce and Retail Solutions
Pro On Duty provides a dedicated e-commerce call center team that acts as your brand’s voice. We are experts at handling inquiries, resolving issues, and turning questions into sales opportunities.
Our dedicated team acts as your brand’s voice, managing inquiries and turning questions into sales.
- 24/7 Inquiries and Order Tracking 24/7 handling of product, Our 24/7 e-commerce customer support team handles all inquiries about products, orders, and shipping, reducing inbound call volume to your team. order, and shipping questions
- Returns and Exchanges Management Returns and exchanges We manage your returns and exchanges process with empathy and clarity, turning a potential frustration into a positive brand experience. managed with empathy
- Omnichannel Support Omnichannel support We provide seamless support across your phone lines, website chat, email, and social media, wherever your customers are. via phone, chat, email, social
- Scalable Solutions Scalable team Easily scale your support team up or down to manage seasonal peaks without hiring temporary staff. for seasonal surges without extra hires
Results You Can Measure
Increase Sales by 10%
by answering pre-purchase questions in real-time.
Boost Customer Satisfaction by 25%
with rapid and empathetic responses.
Reduce Operational Costs by 50%
during peak seasons.
"We used to get swamped with 'where is my order?' emails."
"Now, Pro On Duty handles all of it, and our customers love the responsiveness. We’ve seen our customer satisfaction scores go up, and our team is free to focus on marketing."
–Chris W., E-commerce Store Owner