Frequently Asked Questions
Have questions about our remote customer service? We’ve got answers. This section is designed to provide clear, direct information about our services, how we operate, and what makes Pro On Duty the ideal partner for your business.
Got questions about our remote customer service? Here are clear answers about how we work and why we’re the right partner.
We are focused on providing human customer service that sounds like your brand. We don't use rigid scripts or robotic agents. Our team is trained to embody your brand's personality, ensuring every interaction is authentic and empathetic, creating a better experience for your customers.
We offer human service that sounds like your brand — no scripts or robots. Our team is trained to make every interaction authentic and empathetic.
Yes. We provide support tailored to your brand. Our onboarding process involves a deep dive into your business, products, services, and brand voice to ensure our team responds just like you would. We pride ourselves on offering personalized and not one-size-fits-all solutions.
Yes. We customize support based on your brand and business after a thorough onboarding process.
No bots. No scripts. Just people who know how to care. We use technology as a support tool to enhance our agents’ efficiency, not to replace the human element. We believe in providing authentic, human connection in every interaction.
No bots or scripts. We use technology only to support our human agents.
We offer seamless integration with the most common CRM and ticketing systems. Our goal is to make the transition as smooth as possible so you can delegate without losing control. We act as a fluid extension of your existing workflow.
We integrate smoothly with common CRMs and ticket systems to fit your workflow.
Our pricing is based on a flexible, scalable model. We have transparent plans for different business sizes, and we also offer custom quotes for specific needs. Our services are a fraction of the cost of hiring and managing an in-house team.
Flexible, scalable pricing with transparent plans and custom quotes. Much cheaper than an in-house team.
Our onboarding process is designed to be agile and efficient. Once you choose a plan, we can have your dedicated support team trained and operational in a matter of days. We are agile in action and communication, avoiding bureaucratic delays.
Fast onboarding — your team can be trained and live in days.
Outsourcing your support team to us allows you to significantly reduce operational costs (up to 60%), improve your team's productivity, and provide superior 24/7 customer support. It allows you to focus on your core business and growth, knowing your customers are always in good hands.
Reduce costs up to 60%, boost productivity, and provide 24/7 human support so you can focus on growth.
We provide detailed reports on key performance indicators (KPIs) like call volume, resolution rates, wait times, and customer satisfaction. This data allows you to track our performance and continuously improve your customer experience.
Detailed reports on calls, resolutions, wait times, and satisfaction to track and improve performance.
Yes. We adhere to strict data privacy and security protocols to protect your business and customer information. We inspire confidence and reinforce stability and compliance in all our operations.
Yes. We follow strict privacy and security protocols to protect your data.