Education Answering Service and Call Center for Schools
In the education sector, communication is key.
Students, parents, and faculty need clear and timely information about programs, admissions, and schedules. Providing a reliable education call center is vital for improving communication and reducing administrative burden.
Clear communication is essential for students, parents, and faculty. Reliable support reduces administrative load.
Key Pain Points in Education
High Call Volume
Admissions, financial aid, and general inquiries overwhelming staff.
After-Hours Gaps
Lacking support for student and parent inquiries after hours.
Inconsistent Information
Different staff members providing inconsistent answers.
Administrative Overload
Staff spending valuable time on phone calls instead of student support.
Our Solutions for Schools and Institutions
Pro On Duty provides a dedicated education answering service and virtual assistant team trained to handle inquiries with clarity and professionalism.
Dedicated team trained for clear, professional support.
- 24/7 Inquiries 24/7 inquiry handling Our education answering service handles all inquiries about programs, enrollment, and schedules, ensuring every question is answered promptly. on programs, enrollment, schedules
- Admissions and Enrollment Support Tier 1 support We can provide Tier 1 support for your admissions team, answering FAQs and guiding prospective students through the application process. for admissions FAQs and application guidance
- Virtual Assistant for Faculty Virtual Assistants Our virtual assistants handle administrative tasks for faculty, from managing emails to scheduling meetings. for faculty tasks like emails and scheduling
- Omnichannel Support Omnichannel support We provide a consistent experience across phone, email, and chat for students, parents, and faculty. via phone, email, and chat
Results You Can Measure
Improve Student and Parent Satisfaction by 20%
with rapid response.
Boost Staff Productivity by 35%
by delegating routine inquiries.
Increase Enrollment by 10%
by providing 24/7 support to prospective students.
"Our administrative office used to be flooded with calls every day."
Now, Pro On Duty handles all our routine inquiries, and our team can focus on student support. The difference in efficiency is incredible."
–Maria S., Director of Admissions